Ecom SA / Purchase policy
Refund policy
Published 27 October 2026. Applies to new purchases made after publication. Earlier purchases remain subject to the terms agreed at purchase and applicable consumer law.
Change-of-mind refunds
We don't offer change-of-mind refunds on digital products or services. Please review your package before buying. This doesn't affect statutory cooling-off rights or refunds where we don't deliver as agreed.
Your consumer rights
You can still raise a concern about a product or service that is defective, not as described, or not delivered as agreed. Applicable statutory cancellation, cooling-off and refund rights are not excluded by this policy. Access to digital material or the start of a service does not, by itself, remove all of those rights.
Need help with a purchase?
Contact the ESA team with your checkout email, payment reference and a description of the issue. We will review the purchase, what was agreed and what has been delivered.
Read this policy together with our Terms & Conditions.